< Customer Services

FAQ's

Orders

My despatch note does not include all the purchases from my order?
Please contact us here. We are available 08:00-20:00 GMT Monday to Friday.

My despatch note says I should have received my whole order but some of the order is missing?
Please contact us here. We are available 08:00-20:00 GMT Monday to Friday.

Delivery & Collection

How can I track my parcel?
You can track your parcel. Upon despatch you will be sent an email containing your tracking number and link in order to view the status of your parcel.

What happens if I'm out when my parcel is delivered?
If your delivery has been attempted by one of our couriers, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot.

In either of these cases a card will be left advising you that they have attempted delivery and what to do next.

What if I have a problem with delivery?
If you have any problem with a delivery or require the tracking information, please send us an email to customerservices@craghoppers.com.

I have received a parcel but some of the order is missing?
We try our level best to send orders out in one delivery, but sometimes orders are split and sent in two. Check your despatch note; your missing items will be listed on there if we have split your delivery. Don't worry you will not be charged for the additional delivery.