< Customer Services

Contact us

With regret our response time is 4 working days for queries

Chat With Us

Look out for the ‘Chat with us’ icon in the bottom right of your browser to talk to a member of our customer service team.

Write To Us

Craghoppers Ireland Ltd.
25 Westside Centre,
Model Farm Road,
T12 EH21

Email Us

If you’d like to get in touch via email please fill out the following form and a member of the customer service team will be in touch.

We will respond to your email during the following hours:

Monday - Friday
08:00 - 20:00 GMT

Saturday - Sunday
10:00 - 16:00 GMT


If after contacting us you feel we still haven’t resolved your complaint satisfactorily, please get in touch with our Head of Customer Service.

Click here

Online Dispute Resolution

If after following our internal procedure you still feel that we have not satisfactorily resolved your query, you can raise this with the European Commission here.

Press Enquiries

If you have a press enquiry our PR team will be happy to help, please contact Gill Russell at grussell@craghoppers.com.